FREQUENTLY ASKED QUESTIONS
Get answers to common questions about EVject's breakaway charging connector for electric vehicles. Learn about compatibility, installation, usage, safety features, and more. If you can't find what you're looking for, contact our support team for assistance.
WHY DOES IT COST $299?
EVject strives to maintain high-quality production and also cover the cost of warranty replacements for its parts. In addition, if you use the device in any emergency situation whatsoever, you can send us the footage from your camera, and we send you one free replacement. Your safety is our top priority.
HOW DOES IT LET ME DRIVE AWAY?
Normally, EVs will not allow you to shift into drive while plugged in. The EVject solves for this problem and enables you to shift out of park while plugged in. The EVject works with your vehicle's safety systems allowing you to stop charging, shift into Drive, and breakaway quickly, all from the security of your car.
ARE THE EXPOSED CONTACTS SAFE TO TOUCH?
Yes, they are completely safe to touch, as the EVject system does not override the safety protocols in the manufacturer’s software. Think of it just like touching the charging contacts via the port. When the vehicle isn’t charging, this is perfectly safe.
DOES IT SUPPORT DC FAST CHARGING?
Yes, it does! DC fast charging is the most probable time for unexpected events to occur, and EVject is built to handle that. You can still use the device at home, but we hope you won't have to run away from your house very often.
IS IT COMPATIBLE WITH ALL EVs (ELECTRIC VEHICLES)?
The first iteration of the EVject is currently built exclusively for NACS-enabled vehicles. However, our team is already hard at work on adapters for other EVs, including vehicles with CCS1 and CCS2 charge ports. Join our waitlist to be the first to know when additional adapters are available! If you’re interested in a specific adapter, feel free to contact us with your request. Be sure to include the make and model in your request.
CAN I CANCEL MY ORDER BEFORE SHIPMENT?
Yes, you can cancel your order anytime before the shipping date. After that, we have a great return policy just in case you don’t love your new EVject (but we really think you will).
WHAT ARE THE DIMENSIONS?
The current dimensions are 4’’ x 2.4’’ x 2.5’’. This fits very nicely alongside the standard J1772 to NACS adapter (which comes with many vehicles).
HOW CAN I CONTACT THE COMPANY IF I HAVE ADDITIONAL QUESTIONS?
You can reach out to us at info@evject.com, and we'll gladly assist you with any other questions you might have.